Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third-party sources.
- Account information: Name, email address, company name, and password when you create an account or contact us.
- Usage data: Log data, IP addresses, browser type, pages visited, time spent, and other diagnostic data collected automatically when you use our Services.
- Communication data: Information you provide when you contact us via email, forms, or other channels.
- Payment information: Billing details processed securely through our payment processors — we do not store full card numbers.
- Workflow inputs: Data and content you submit through our AI Agent Workflow products, which may be processed by LLM providers.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services and AI workflow products
- Process transactions and send related information including confirmations and receipts
- Send technical notices, updates, security alerts, and administrative messages
- Respond to comments, questions, and customer support requests
- Monitor and analyse usage patterns to improve product experience and performance
- Detect, investigate, and prevent fraudulent or unauthorised activity
- Comply with legal obligations applicable in India and other relevant jurisdictions
AI Workflow Data Processing
Our AI Agent Workflows process data you submit through the Services. Please be aware:
- Inputs to workflows may be transmitted to third-party LLM providers (such as OpenAI, Anthropic, or Google) subject to their own privacy policies.
- We do not use your workflow input data to train our own or third-party models without your explicit consent.
- You should not submit sensitive personal data, financial information, or health data through workflows unless you have reviewed and accepted the applicable third-party provider terms.
Data Sharing & Disclosure
We do not sell your personal information. We may share information with:
- Service providers: Third-party vendors who assist us in operating our Services (cloud hosting, analytics, payment processing, email delivery).
- LLM providers: AI model providers required to process your workflow requests.
- Legal compliance: When required by applicable law, court order, or governmental authority in India or other jurisdictions.
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
Cookies & Tracking
We use cookies and similar tracking technologies to collect and store information. You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality of our Services.
We use analytics tools (such as Google Analytics) to understand how users interact with our website. This data is aggregated and anonymised where possible.
Data Retention
We retain your information for as long as your account is active, as needed to provide our Services, or as required by applicable law. You may request deletion of your account and associated data by contacting us.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing of your data
- Data portability — receiving a copy of your data in a structured, machine-readable format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
For privacy-related questions, requests, or concerns, please reach out to:
Chennai, Tamil Nadu, India
Email: [email protected]
Website: chittaa.io